Help Centre

PAYMENT

What methods of payment do you accept?

We accept:

Domestic (Australian) orders:

Direct Bank Deposit
Paypal
Afterpay (released items only, min order A$40, max order A$2,000, 18+ only)
Zippay (max order A$5,000, 18+ only)
Credit/Debit Cards (Visa, Mastercard, JCB and AMEX)
Layby (Bank deposit or Paypal payments preferred – 30% deposit (non-refundable) required within 7 days of ordering to secure stock)

International orders:

Afterpay (NZ/GB/CAN customers only) (released items only, min order A$40, max order A$2,000 or max limit in your currency, customers must be 18+)
Paypal
Credit/Debit Cards (Visa, Mastercard, JCB and AMEX)

PLEASE NOTE: SOME ‘PRE-PAID’ CARDS MAY NOT BE ACCEPTED BY OUR SYSTEMS. IF THIS IS THE CASE PLEASE USE ANOTHER CARD OR PAYPAL.

FOR INTERNATIONAL CUSTOMERS: OUR WEBSITE WILL SHOW YOUR LOCAL CURRENCY, HOWEVER PAYMENT WILL BE CONVERTED TO AUSTRALIAN DOLLARS WHEN COMPLETING YOUR ORDER. INTERNATIONAL ORDERS DO NOT INCLUDE 10% GST (DOMESTIC ORDERS DO), HOWEVER YOU MAY BE CHARGED TAXES BY CUSTOMS IN YOUR COUNTRY WHEN YOUR ORDER ARRIVES.

I wish to pay by Direct Bank Deposit (Domestic customers only). How do I order, and how long do I have to send the money?

If you wish to pay via this method, please checkout as normal. We will get in touch with you after the order is placed, to arrange payment. Payment must be made within 7 days of ordering, or else the order will be cancelled.

I wish to pay by Afterpay or Zippay, but they rejected the order for some reason…what happens then?

In the event that Afterpay or Zippay rejects your purchase you will get a notice by us (both by email and text message) to re-try payment for your order. We will hold stock until payment has been made. Payment must be made within 7 days of the date your order was placed, or else your order will be cancelled and you will need to place your order again.

Are my details secure? Will my information be used by a third party?

All information obtained by TAAS is solely for use of processing orders, and will not be divulged to or by third parties (unless otherwise stated by law). Please view our privacy policy , or contact us if you have any queries or concerns about any information we collect from you.

I am ordering ‘Pre-order’ items. Do I need to pay the full amount upfront?

If you are ordering pre-order items you will need to pay the full cost upfront. The ONLY exception to this is if you are a Domestic customer taking out a Layby with us, in which case then only 30% deposit is required upfront, and full payment is required within 8 weeks of the date the order was placed. For orders placed that are combined with ‘in stock’ items, the whole order will be held until the order is fully in stock.

In the event that any ‘pre-order’ items are severely delayed (usually 6 months or more), we may ‘partially ship’ an order, at our discretion. Only domestic orders have this option.

PLEASE NOTE: AFTERPAY IS NOT AVAILABLE FOR ANY ‘PRE-ORDER’ ITEMS. IF YOU WISH TO ORDER ‘PRE-ORDER’ & ‘IN STOCK’ ITEMS IN THE SAME ORDER, PLEASE ORDER SEPARATELY!

WARNING! IN THE EVENT A ‘CHARGEBACK’ IS RECEIVED BY US, ALL ORDERS ON YOUR ACCOUNT MAY BE CANCELLED AND YOUR ACCOUNT CLOSED!!

ORDERING INFO

Help! I tried to make an order but now I can’t purchase the items?

Please contact us if you encounter this issue. This may occur when you try to complete the order, but the payment did not go through. We can reset stock levels on our end so that you can try again and your order should go through!

What happens if I order an item that is “Pre-order”?:

All orders that include pre-orders will not be shipped until all items are in stock. If an item is significantly delayed, usually 6 months or more, we will, at our discretion, send off a Partial Shipment, at no extra charge.

Can I order an item that is “Out Of Stock”?:

All items that are out of stock cannot be ordered until we can source more stock of the item. However many of our items can be ordered once we have stock secured from our suppliers. This will mean a slight delay for shipping of your order, generally 1-2 weeks.

Can I combine orders?

Yes you can. If you have an existing order, and wish to combine it with a new order, just leave a message in the ‘comments’ box when you make the order, and we will ship the whole lot in the same box. Any difference in shipping costs will be refunded to you once all of the orders have shipped.

We may, at our discretion, put multiple orders in the same box, including multiple partial orders, if several orders for the same customer have items arrive within 48 hours of each other and it completes one of the orders placed, or if there is significant delays on items across all of the orders.

I saw an item on the website, but now it’s gone. What happened to it?

If this has happened, it is because we can no longer source the item in question from our suppliers. Please contact us if you wish for us to try to track down another of the product you have seen, and we can try to ‘Special Order’ it.

I want to find something that is not on your website, can you help?

Of course we can! Please contact us for more information!

Why am I receiving emails to complete my order?

If you did not complete your order, you will receive an email requesting you to complete your order at roughly 1 hour after you have our website, as well as on the 2nd and 4th days. You will not receive these emails if you have left your cart empty.

Do you have a ‘Mature’ section?

TAAS once had a mature section, however due to low sales and our requirements with offering our Afterpay service, the decision was made to delete this section of the store. This section was deleted on 30th March 2018.

SHIPPING

Which countries do you ship to?

We ship WORLDWIDE!! (Australia is domestic):
(submarines, boats, space craft and mecha excepted)

What are your shipping rates?

How long does it take for my order to ship

All orders will generally leave TAAS within 48-72 hours of payment received (Packages leave Mon-Sat), but may take longer during busy periods. If there is high demand for an item that you have ordered (orders are filled on a “first come, first served” basis), or if we’re awaiting a re-stock of a particular item (this usually takes 1-2 weeks). We do replenish stock levels on the website as soon as we have obtained stock from our suppliers, so sometimes stock may be sold before it reaches our store. As we also have an external warehouse we may sell out if our stock is in this warehouse, before it gets transferred to our main store. This means that your order may also be delayed if we have stock ‘in-transit’ to us. In this case we will endeavor to ship out your order as soon as the stock arrives.

All orders come with a tracking number.

Domestic shipping takes up to 10 business days.
Express shipping takes up to 6 days.

International shipping times are as follows. Please allow for customs delays, plus delays through the busy Christmas period. If you do wish to purchase for Christmas, please ensure your order is completed by the end of November 14th of your corresponding year, to ensure your items arrive on time:

New Zealand – up to 2 weeks
US, UK, Canada, Japan, China – up to 3 weeks
Other countries – up to 4 weeks

Any customs duties and taxes must be paid for by the customer. For international orders shipping from October through December, please add 1 week to these shipping times.

Notice on International orders!

As international orders are not subject to ‘Goods And Services Tax’ (GST) that is placed on Domestic orders, your order will be automatically discounted by 10%!

RETURNS

Something is wrong with something in my order, has arrived broken or just doesn’t work as its meant to. What if I changed my mind? How do I return it?:

All orders from The Anime Accessories Store have a “full 40-day” returns policy, commencing from the date of shipping from us. Please contact us if you have any issues with your order. Return postage must be paid-for by the customer. Also returns only cover the cost of the item, not the postage to send it to you.

All “change-of-mind” returns must come back in the condition in which they left us (unopened), or else a 50% “restocking fee” will be deducted off of the amount you paid.

GENERAL INFO

Do you sell DVD’s, Blu-Ray’s or Manga?

With the advent of online streaming, bittorrent, online manga sites, etc. The Anime Accessories Store has made a business decision not to sell these on our website. We will, however, get these items in on request. Please contact us for details.

Are all of your products legitimate?

Yes, all of our products are 100% authentic. We don’t EVER sell bootleg goods here…we hate them just as much as you do!! We try our best to get our stock at the best price, as we know that our customers don’t always have a huge amount of disposable income, so we strive to make anime-collecting as affordable as possible for our customers (since we know anime collecting can be expensive). Our products also go through a screening process, so that only the best products are available through our store!

I want to purchase an item that is not on your store, can you get it in for me?

Why yes we can!! Just send us a message and we can locate an item for you!! Please note that we will only order in new, unopened stock (secondhand items from ebay we will not). Prices must be agreed upon before we source the item. Payment rules are the same as with normal orders.

Why don’t you have a physical shop to visit?

The Anime Accessories Store is dedicated to bringing you the best range, with the lowest prices. As a result, we don’t have a physical store-front. So the only ways to buy our goods are either here on our website, at selected anime conventions, or through our facebook and instagram pages.